Terms & Conditions
REM Online Store Terms of Service
Terms of Service
Acknowledgment
User Obligation to Review: Users are strongly encouraged to
carefully read and acquaint themselves with these "Terms of Service,"
along with any additional terms and policy documents, prior to utilizing our
online platform.
Modification Rights: We retain the authority to unilaterally
amend, revise, or modify any portion of these "Terms of Service"
and/or any other associated policies, at our discretion and without prior
notice.
Inquiries: Any further inquiries or requests for
clarification regarding these terms may be directed to our designated email
address: onlinesales@rem-sa.co.za.
User Agreement and
Platform Terms
Automatic Agreement: By accessing and utilizing this online
platform, the user automatically and unequivocally agrees to abide by all the
terms and policies outlined herein. Such agreement is undertaken entirely at
the user's own risk.
Modification Rights: We retain the exclusive prerogative to
effect changes, alterations, or amendments to any content hosted on this
platform, encompassing, but not limited to, pricing, special offerings, product
ranges, and the discontinuation of any product or service.
Billing and Contact Information: The user is obligated to
furnish us with accurate, up-to-date billing and contact information at the
time of purchase. It is the user's responsibility to promptly update these
details in the event of any changes.
Intended Use: All items available for purchase on this
online store must be employed solely for their designated and intended purpose.
Service Termination: We reserve the unconditional right to
cancel or refuse service to any user, at our discretion, and without specifying
a reason, at any juncture.
Information Accuracy: Our online platform may occasionally
disseminate information that includes omissions, errors, and inaccuracies. Such
inaccuracies may pertain to product descriptions, pricing, product
availability, special offerings, product shipping charges, and transit times.
Correction Authority: We retain the exclusive right to
rectify, at our sole discretion, any omissions, errors, or inaccuracies
encountered on our platform. We may effectuate alterations or updates to
information or opt to cancel any purchase arising from such inaccuracies,
without prior notice.
Delivery Terms
Delivery Timeline: We endeavor to deliver items purchased
from available stock within a period of 3-5 working days commencing from the
confirmation of the order.
Availability Disclaimer: Although the items listed on our
online platform are generally maintained in stock, the actual delivery of such
items remains contingent upon their availability.
National Delivery with Potential Charges: Items will be
dispatched nationally to major town centers and may be subject to applicable
shipping charges.
Confirmation of Delivery: The confirmation of delivery will
be issued following the finalization of the purchase transaction.
Courier Partners: We employ the services of courier partners
to facilitate the delivery process. Consequently, the receiving party bears the
responsibility for the unloading and proper positioning of all machines and
equipment upon receipt.
Inspection and Damage Reporting: It is the responsibility of
the receiving party to meticulously inspect all delivered items for any
indications of damage. Any such damage must be promptly reported to us,
enabling an assessment of the matter and necessary rectification.
Inclusive Documentation: All machines will be delivered
alongside an operating and/or instruction manual and, where applicable, a
comprehensive spare parts list.
This section delineates the terms and conditions governing
the delivery of products purchased through our online platform, including
timelines, availability, potential shipping charges, and responsibilities
related to the inspection of delivered items.
Installation
Compliance with Installation Requirements: All machines must
be installed strictly in accordance with the installation requirements as
delineated in the respective operating and/or instruction manuals.
Professional Installation Services: Machine installations
may be solicited and executed by one of our technicians, upon request, subject
to an additional charge. Customer assistance may be required to facilitate the
installation team's work.
Supplementary Materials: Any supplementary materials
necessary for installation shall be the financial responsibility of the
receiving party.
Provision of Utilities: The provision of electricity, water,
and air (as required) at the designated equipment location is the sole
responsibility of the receiving party.
Floor Quality Standards: Designated floors for equipment
placement must adhere to suitable quality standards.
Warranties
Product Quality Assurance: We warrant the supply of products
of the highest quality. All machines undergo rigorous inspection and testing
before shipment to ensure they are in optimal working condition and devoid of
defects.
Defect Rectification: In the event of factory defects,
rectification shall be undertaken at no cost to the customer; however, expenses
related to labor, travel, and any additional shipping are expressly excluded.
Warranty Periods
European Machines: All European machines shall be covered by
a comprehensive 12-month warranty.
Non-European Machines: All other machines shall be protected
by a 6-month warranty.
Warranty Exclusions: It is important to note that warranties
provided herein shall not extend to wearable and electrical parts.
These provisions outline the legal framework governing the
installation of machines and the warranties associated with our products,
providing clarity on responsibilities and obligations for both parties
involved.
Warranty
Exclusions
This section outlines the specific exclusions from our
warranty coverage:
Normal Wear and Tear: Our warranty shall not cover any
faults or issues arising from normal wear and tear associated with the use of
the product.
Incorrect Installation and Use: Warranty coverage is
expressly excluded for any faults arising from incorrect installation and/or
improper use of the product, which includes, but is not limited to, instances
of user abuse and/or negligence.
Electrical Surges and Corrosion: Damages resulting from
electrical surges and/or corrosion are not covered by our warranty.
Inadequate Care: Our warranty shall not extend to damages
caused by inadequate care or maintenance of the product.
Unauthorized Alterations: Any damages arising from
unauthorized alterations or modifications to the product are excluded from
warranty coverage.
Non-Compliance with Operating Instructions: Warranty
coverage is contingent on the user's strict adherence to the operating
instructions and specifications of the product. Damages resulting from
non-compliance with these instructions, or if the product is used in a manner
inconsistent with its intended purpose, are not covered.
These exclusions define the limitations of our warranty
coverage and specify the circumstances and actions that fall outside the scope
of protection provided under the warranty terms.
Limitation of
Liability
This section sets forth the limitations of liability
governing the use of this online platform and any products or services offered
by us:
Exclusion of Liability: Neither REM - Round Equipment and
Machines (Pty) Ltd, nor any of our service and/or supply partners, shall bear
liability for any direct, indirect, incidental, or accidental damages, or for
any other form of loss experienced or caused by the use of this online platform
and/or any of the products or services offered by us, at any time.
This provision establishes the extent of liability
exemption, shielding REM - Round Equipment and Machines (Pty) Ltd and its
partners from various types of damages and losses that may occur as a result of
the use of the online platform or engagement with our products and services.
Applicable Law: These Terms of Service ("Terms")
shall be governed by and construed in accordance with the laws of the Republic
of South Africa.
Relevant
Legislation
Consumer Protection Act (CPA): These Terms are subject to
the provisions of the Consumer Protection Act, hereinafter referred to as
"CPA," which regulates consumer rights and responsibilities. Users
are advised to refer to our Privacy Policy for further information on how the
CPA impacts the collection and processing of personal data.
Protection
of Personal Information Act (POPIA): The collection and processing of
personal data, as described in our Privacy Policy, are conducted in compliance
with the Protection of Personal Information Act (POPIA), referred to herein as
"POPIA." This act governs the protection of personal information and
privacy rights.
Electronic Communications and Transactions Act (ECTA): These
Terms are subject to the Electronic Communications and Transactions Act (ECTA),
herein referred to as "ECTA." ECTA governs various aspects of
electronic transactions, including the formation of electronic contracts and
the exchange of data messages.
Payment Regulations: Payment transactions processed through
Payfast (Pty) Ltd. are subject to applicable payment regulations.
Dispute Resolution
Dispute Resolution Mechanisms: In the event of a dispute
arising from these Terms, the parties shall consider mediation, arbitration, or
other alternative dispute resolution methods in accordance with South African
law.
Intellectual
Property
Intellectual Property Ownership: All trademarks, copyrights,
or other intellectual property associated with our products or services are the
exclusive property of REM - Round Equipment and Machines (Pty) Ltd, and this
ownership extends without exception to our suppliers, contractors, or partners.